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Frequently Asked Questions
Is a sample order acceptable? Can I specify the color?
Yes, sample orders are welcome as we understand you want to test the quality before bulk orders. You can specify the color, though extra labor costs may apply for single sample production.
What is the standard lead time for production?
Generally, the lead time is around 30 days, though this will be confirmed based on your specific order quantity.
What kind of warranty do you provide?
We provide a one-year warranty starting from the date you receive the tents.
Can the products be customized to my specifications?
Yes, we offer customization based on your specific requirements, including logo printing on the fabric.
How are the tents packaged and delivered?
Tents are securely packed in carton boxes. Delivery can be arranged by sea, air, or train depending on your logistical requirements.
What is the lifespan of the tent materials?
The aluminum frame is designed to last more than 15 years, while the PVC fabric typically has a lifespan of 5 to 10 years depending on environmental conditions.
Ramsey Furniture
