Q1: How do you provide after-sales service for international customers?
At present, we provide a 2% discount from the export price for after-sales support. If quality problems occur during the warranty period, we offer internet remote technology services, provide new spare parts for repair, or replace damaged parts free of charge.
Q2: What are the transportation options and safety measures?
For bulk cargo, we use sea freight to designated destination ports or warehouses. We cooperate with world-famous ocean and air freight companies to ensure low transportation costs and high safety.
Q3: Can you customize engines according to specific requirements?
Yes, our advantage is the ability to customize and change engine configurations according to customer requirements. We will customize production specifically to meet your technical needs.
Q4: What is the estimated delivery time for engines and parts?
The production time for a complete diesel engine is approximately 7 to 20 days. For spare parts, we maintain sufficient reserve, and delivery typically takes between 7 to 20 days.
Q5: Why is it necessary to provide the engine nameplate before payment?
Providing the engine nameplate allows our technical team to recheck and verify that the items exactly match your specific machinery requirements to avoid any compatibility issues.
Q6: How are the products packaged for long-distance transport?
All engines and large components are packed in sturdy wooden cases to ensure maximum protection during international shipping and handling.
Ramsey Furniture
